Will Physiotherapy help my problem?
Physiotherapy can help most problems involving muscles and joints. Most people are surprised how effective physiotherapy treatment can be. The most frequent comment from  patients is “If only I knew what you could do for me, I would have been here months ago” .  If physiotherapy cannot help your problem, we will let you know and suggest the appropriate person who can help.
What happens when I go to the Physiotherapist at Burns Bay Physiotherapy?
You will be met by our friendly reception staff who will take your necessary details. Our Physiotherapist will assess your condition. This will involve asking questions first followed by active assessment of the relevant muscles and joints and your movements.  Treatment will depend on these findings and your goals. Frequently, you will then be given exercises to further assist your recovery at home. We will work with you to achieve the best outcomes for your body.  Wearing loose, comfortable clothing is often a good idea. 
Do I need a Doctor's referral?
Most people do not need a Doctor’s referral.  You do need a referral if

  • you have had a a workplace injury requiring Physiotherapy
  • you have had a motor vehicle accident requiring Physiotherapy
  • you are covered by Veterean’s Affairs
  • you are under the Enhanced Primary Care Program.
Do I need to make an appointment?
Yes. Please ring our friendly receptionist on 94278333  for her to book a suitable appointment time.
Should I bring my x-rays?
Yes. Please bring any relevant x-rays, scans, ultrasounds and reports to the first appointment. It is O.K. if you do not have any of these. If we consider that you need further investigations, we will discuss this with you during your treatment time.
How long will the appointment take?
At Burns Bay Physiotherapy the appointments are booked for half an hour. This gives us time to treat you as an individual. At times, longer appointments are needed for complex conditions. If you think you may require a longer appointment, please discuss this with the receptionist when you make the appointment.
I hurt myself at work, what do I need to do before coming to the Physiotherapist?
If you have injured yourself at work, you need to report the injury to your workplace and visit your G.P. The G.P. will fill out a workcover certificate and refer you to Physiotherapy. You are entitled to ask the G.P.to refer you to your Physiotherapist of choice.

As with all injuries, the sooner you start treatment, the better.

Workplace injuries are covered  by your employer’s insurance company. You will need to give us details about your employer and their insurance company. We also need the claim number from the insurance company. We can then bill the insurance company for the cost of your physiotherapy treatments needed for you to return to work.

I hurt my neck in a car accident, what do I need to do before coming to the Physiotherapist?
If you are injured in a motor vehicle accident, you will need to go to the G.P. to get a referral for physiotherapy before starting treatment.

You are entitled to ask your G.P. to send you to your Physiotherapist of choice.

The green slip insurance company of the car which is at fault is responsible for the payments of your Physiotherapy treatments. We need details of that insurance company as well as the date of the accident. Once we have these details confirmed we can oragnise for the bills to go directly to the insurance company. Most people do not require a lawyer to be involved with their claim.

As with all injuries, the sooner you start treatment, the better.


Why not call Burns Bay Physiotherapy on 94278333.

Our friendly receptionist can book you an appointment.

Email: info@burnsbayphysiotherapy.com.au


161 Burns Bay Rd
Lane Cove
NSW 2066

02 9427 8333